Click & Collect/Collect in Store

Coronavirus Update

Due to recent government advice and in this difficult situation we have changed our regular opening times for all phone orders and ‘Click & Collect’ collections until further notice to Mon – Fri 10am to 8pm ,Sat 10am – 6pm and Sun 10.30-4pm for collections and Mon-Fri 5pm – 8pm for Phone Orders. We are also regretfully temporarily suspending our ‘ready within 1 hour’ pledge as we cope with demand with a heavily reduced team on site but we are working hard to get orders ready as quickly as possible and in most cases we get your items ready same or next day. We remain grateful to all our loyal customers for their patience and our team for their hard work at this time. 

What is Collect in Store?

Collect in Store with HortiCentre enables you to shop in a way that suits you. This makes waiting at home for a delivery, or travelling to a depot and queuing for a collection, things of the past and it couldn’t be simpler. Order online any day and we will have your order ready to collect usually same or next day (click here for our opening times). We will contact you by phone or email when your order is ready for collection so please wait for us to contact you before coming to the store. Can’t make it to the store right away? Don’t worry, we will keep your order at the collection point for 3 days from the designated day of collection to give you ample time to get your product. Any items not collected in this time will be returned into our stock and you will receive a full refund within 3 working days.

Collect in Store Terms & conditions

Order online anytime and you can collect your item(s) in store within 2 hours or if the order was placed within the last 2 hours of trading or up to midnight that day then your item(s) will be ready from 9am the next day. Note, all collection times are within are usual opening times, if there is any change to this then we will notify you to discuss your options.

Please bring proof of ID and a copy of your confirmation email when you collect your order, this can be done via a smart phone or tablet to save wasteful printing. We will hold any products in store for a maximum of 3 days. Orders not picked up within 3 days will be returned into stock and you will be refunded within 3 working days.


Some items are excluded from this service.

If Collect in Store is available, this will be displayed on the product details page and at checkout.

Changes to Collect in Store Service

We reserve the right to change the conditions of this service at any time.