Delivery Information

At HortiCentre we have several options for you to receive your order. We offer both a FREE Collect in Store Service and various delivery options. Your delivery charge will be displayed to you when processing your order at the checkout and you can see our different services and price points below;

FREE Collection from Store

This enables you to shop in a way that suits you. Collect your order from store same/next day* for FREE. For full details go to our “Collect in Store” Page.

If you live within 5 miles of the store we will deliver within 3-5 working days for FREE

If you live further away than 5 miles of the store you have the following options

Excluding heavy or oversize goods:
  • Spend less than £30 and we will deliver within 3-5 working days for £5 or next day for £12
  • Spend over £30 and we will deliver within 3-5 working days for FREE or next day for £5
Including heavy or oversize goods:
  • Spend less than £30 and we will deliver within 3-5 working days for £39, unfortunately we currently cannot offer next day delivery for these items.
  • Spend more than £30 and we will deliver within 3-5 working days for £29, unfortunately we currently cannot offer next day delivery for these items.

Heavy Goods & Oversize Items

Some items are classed as heavy or oversize such as bags of compost, gravels, bird seed and large boxed items or tools and these may have to be sent by special courier or pallet delivery and as such fall outside our usual delivery charges for customers living further than 3 miles away from store. This is per our standard Terms & Conditions and if you decide you would like heavy goods delivering then the delivery cost will be shown at the checkout once you have added your postcode to your delivery address, if you have any queries then you should contact or phone 01924 280 306.

Delivery Times

Depending on your choice of delivery service we aim to make all deliveries within 3-5 working days of your order being confirmed or in the case of next day delivery we aim to deliver the next working day if the order is confirmed by 12pm midday. All orders confirmed after midday will be sent on the next working day for next day delivery. All items ordered over a weekend will be sent on the next working day as per your choice of delivery. Working days are defined as Monday to Friday and do not include bank holidays. If you have any specific requests regarding delivery please contact us at to discuss your situation.

Surcharge Areas

PLEASE NOTE: Our delivery options above only apply if you are not in a surcharge area listed below, the website calculates this at checkout upon entering a postcode for delivery.

Scottish Highlands, Republic of Ireland and Islands – delivery surcharge of £15

Postcodes: AB31 – AB38, AB41-AB56, BT1-94, FK17 – FK21, G83, GY9,  HS1 – HS9, IM, IV1 – IV49, KA27-28, KW0 – KW99, PA20 – PA99, PH15 – PH99, TR21-25,  ZE1 – ZE3

Isle of Wight – Postcodes:PO30-41 – delivery surcharge of £15

PLEASE NOTE: We cannot ship to the following Jersey & Guernsey postcodes: JE1-JE5 & GY1-GY10.

International Delivery

We do not offer a delivery service to addresses outside the UK.

If You Don’t Receive Your Delivery

Please contact our customer the store on 01924 280 306 or and a member of our team will be there to help.

Tracking Your Parcel

If you do not receive a confirmation email within 24 hours of placing your order please contact us on 01924 280 306 or  .

HortiCentre will email you when your order has been dispatched or is ready for collection from store and our courier company will email you with tracking details so you can locate your parcel at any time.

Firework Delivery

Due to the explosive properties of fireworks we have to use special couriers to transport them and due to this nature we are unable to process Firework orders with any other product so we kindly request that customers only place orders with Fireworks and do not include any other type of product.

It is illegal to sell Fireworks to anyone under the age of 18 and there must be someone of at least 18 to sign for all deliveries, if there is no-one of that age available then delivery will be returned as undelivered and you may be charged a fee.

Our delivery prices for Fireworks are as follows;

Deliveries within 7 miles of any price – FREE delivery
Spend between £0 – £100  – £29.95 delivery
Spend between £100 – £250 – £19.95 delivery
Spend over £250 – FREE delivery

These prices only apply to postcodes beginning with the following codes;
BB,BD, BL, DN1-12, HD, HG, HU, HX, LS, M, OL, S, WA, WF, WN, CH, CW, DE, DN14, FY, L, LA1-LA4, LL11-LL22, LL24-LL32, NG1-NG30, PR, SK, YO1-17, YO19, YO23-32, YO41-61, YO90-95, B, CA, CV, DH, DL, DN14-22, DN23+, DY, LA5+, LE, LN, NE, NG31-NG34, PE9-PE12, PE20-PE25, SR, ST, TS, TF, WR, WS, WV, YO18, YO21-22, YO62, AL, BN, BR, CB, CM, CR, DA, E, EC, EN, GU, HA, HP, IG, KT, LU, ME, MK, N, NN, NW, OX, RG, RH, RM, SE, SG, SL, SM, SW, TN, TW, UB, W, WC, WD, BA, BH, BS, CO, CT, EH, FK1-FK14, G1-82, GL, HR1-4, IP, KA, KY, LL23, LL33+, NR, PE1-PE8, PE13-19, PE26+, PO1-29, SN, SO, SP, SS, AB1-32, AB39, CF, DD, DT, EX, FK8, ML, NP, PA1-19, PH1-5, PH12-14, PO30-41, SY1-17, TA, TD & TQ.

The system will work out your delivery charge once you proceed to the checkout and enter your postcode. If you postcode is not in the list above then we may still be able to deliver your items but you will need to contact us for a price at or 01924 280306.

*Collect in store orders are processed on a first come first serve basis and are picked in order number, at busy times there may be a wait for your item but we aim to get everything out same day where possible.